By the end of 2013 riders throughout New York City will be able to use Bus Time, once we complete the installation of the technology on 6,000 buses and at approximately 14,000 bus stops.Ĭomputers, cell phones, smartphones and other electronic devices are increasingly becoming the way we access information and NYC Transit is working diligently to ride this wave of innovation.
Work is already underway to introduce this extremely customer-friendly feature along all Bronx bus routes. In April Manhattan’s SelectBus M34/34A routes transitioned from an earlier version to a new NYC Transit-managed system. He continues to demonstrate his willingness to embrace new technology across all three key categories: service delivery, maintenance and customer service.īus Time has been operating along Brooklyn’s B63 route for more than a year. Lhota, this initiative has proved effective because of the impressive leadership by Darryl Irick, our senior vice president at the Department of Buses. With guidance from MTA Chairman Joseph J.
Their 7,700 SMS text message queries, 3,800 requests from desktop computers and another 500 requests from mobile web devices amount to around 12,000 inquiries each weekday to know how long they have to wait.īus Time is a far cry from stepping off of the curb every couple of minutes to look down the street to see if the bus in on its way. Since January, Staten Island bus customers have responded enthusiastically to the borough-wide roll out of MTA Bus Time. We are currently implementing a similar system we call Bus Time that makes that information available along the MTA NYC bus routes.
We have installed countdown clocks on platforms for approximately one third of the system’s subway lines. Several major projects over the past two years focused on keeping riders informed of their wait time for their next bus or subway train. Our accurate and efficient delivery of information that helps our customers access our services with greater ease and convenience than before has become our second most important job function. Ensuring the quality of the bus and subway service MTA New York City Transit provides to more than seven million riders each day is our highest priority.
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